Refunds & Cancellation

Last updated 25 September 2026

1. Cancelling your subscription

You can cancel at any time from your billing page, in one click. Cancellation stops future renewals. You keep access until the end of the period you have already paid for, and we do not charge a cancellation fee.

2. 14-day right to cancel

If you are a consumer in the UK or EU, you have 14 days from starting your subscription to cancel and receive a refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Email support@dropshipmachine.com or use the form below. We refund within 14 days of being told, to the original payment method.

If you ask us to begin the service immediately during that period, we may keep a proportionate amount for what you have used. Where you have already placed supplier orders, the cost of those goods is not refundable — they have been bought and dispatched on your instruction.

3. Fulfilment credit

Unspent fulfilment credit is refundable to your original payment method on request, minus the cost of any orders already placed. Ask us and we will process it within 14 days. Note that payment providers generally only allow refunds to the original method for a limited period (often 180 days), so we recommend not leaving credit unused for long periods.

4. Goods bought for your buyers

Once you list an item and it sells, we buy that item and have it shipped to your buyer. That purchase cannot be reversed once dispatched, and our supplier does not offer us a way to cancel it automatically.

We re-check your marketplace orders every hour. If a buyer is refunded or cancels before we have bought anything, the order is closed and nothing is charged to you. If it happens after we have bought the goods, the order is flagged for you straight away with the amount at stake, so you can try to cancel with the supplier inside their short pre-dispatch window or handle it as a return. Where a supplier does refund us, that amount is credited back to your account.

5. Your buyers' returns

Your buyers' contract is with you, not with us. You remain responsible for handling their returns and refunds under the policies of the marketplace you sell on and under consumer law. Where a supplier offers a return, we will help you use it.

6. Faulty or not-as-described items

If an item arrives faulty, damaged or materially different from its description, tell us within 30 days of delivery with photographs. Where the supplier accepts the claim we will credit the item cost and delivery back to your account.

7. If a payment fails

If a subscription payment fails we retry it. If it keeps failing, we suspend the subscription rather than let charges accumulate. Automatic ordering stops immediately, and so do your listings — we pause them on every channel you sell on until the subscription is reactivated, rather than leave them taking orders nobody is left to fulfil. Reactivating puts back everything that is still genuinely available; anything that went out of stock while you were away stays paused for that reason instead. This does not apply if you are on the free plan by choice rather than a lapsed subscription — those listings stay live and you fulfil them yourself, as normal.

8. Model cancellation form

9. Contact

Mando Systems Ltd, 10 Pilgrims Walk, Worthing, BN13 1RJ, United Kingdom.
support@dropshipmachine.com